REFUND & RETURN POLICY - ONLINE
All APPLIANCE DEPOT (PTY) LTD products are warranted to be free of manufacturing defects for a period of:
- One(1) year from date on invoice- TOTAI Gas, TOTAI Braai, TOTAI Catering, TOTAI Outdoor
- Two(2) years from date on invoice- TOTAI Style
- Two(2) years from date on invoice- ELICA (Cooker hoods and Aspiration Hobs)
- Three(3) years from date on invoice- ELBA (Stoves, Ovens, Hobs)
Returns will only be accepted once contact has been initiated with our Service Centre on 076 298 8988 or info@appliancedepotsa.co.za
- Should a purchased product not operate as intended or be classified faulty within 14 days from receipt, APPLIANCE DEPOT (PTY) LTD will cover collection and redelivery costs of your item. This does not cover wilful neglect, user abuse and failure to follow instructions or terms of the warranty and user guide or use inconsistent with the intended purpose of the product as defined by APPLIANCE DEPOT (PTY) LTD.
- After 14 days but still within the warranty period, should you wish to return your product, courier collection costs will be for your account. If the product is faulty APPLIANCE DEPOT (PTY) LTD will repair or replace the item and redeliver the item at APPLIANCE DEPOT (PTY) LTD’s cost – as fast as possible. Should APPLIANCE DEPOT (PTY) LTD be unable to repair or replace, you will be refunded the initial cost if the item in question as is per your invoice.
- Goods delivered that are unwanted may be returned for a refund within 5 business days from date of delivery. All returned goods must be returned in their original packaging and original condition, (undamaged), and unopened. These goods will be subject to a 25% handling charge. Courier collection costs will in no way be refunded. The costs of returning unwanted goods will not be for APPLIANCE DEPOT (PTY) LTD’s account.